The Investigative Trace is a level two trace and is more in-depth than the Desktop Trace. With an Investigative Trace Diadem’s experienced agents locate and provide verified details of a former member, distribute documentation to the former member or their executor of estate, as well as collate the necessary supporting documents.
An Investigative Trace is recommended under the following circumstances:
- When Diadem returns a successful Desktop Trace (level 1) and the client requires further details or information from former members, including the completion and collection of claim forms or official documentation
- When a former member is untraceable on the Desktop Trace (level 1)
- In the event that a former member of the FUND is deceased and Diadem is required to locate the executor and/or estate and/or next of kin of the recipient
Upon collection of these documents Diadem will put the FUND in a position to make payments to the former member.
Should Diadem fail to collect the required documents from the former members for any reason, the Investigative Trace will be regarded as an unsuccessful trace and the Fund will not be billed for a Level two Trace*. The Investigative Trace (level 2) is done on a no-trace no-fee basis.
*some administration expenses might apply